Customer Experience is Out
Human Experience is in!
In a rapidly evolving world, it’s no longer enough to simply meet customer expectations; you must exceed them, while also providing a better experience for your stakeholders. As 2024 unfolds, the fastest growing organizations globally are unlocking the secrets of Chaotic Innovation and Human Experience (HX) Design. This powerful new approach drives Revenue Growth, Innovation, Customer and Employee Happiness.
In this inspirational talk, Nick will share the secrets of how the best organizations in the world are making Customer and Employee Happiness, an Enterprise Priority. This upbeat talk, is fueled by Nick’s fresh research from his multiple number one bestselling books. Nick will leave your audience motivated, inspired, and most importantly, they will leave with actionable takeaways that they can apply immediately within their roles and enterprise.
Free paperback book!
Nick’s bestselling book on Customer Service
Reach out now and we’ll ship you a complimentary copy of Nick’s Bestselling book on Customer Experience, “What Customers Hate – How to Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business.”
Nick helps the best companies see the future.
Nick brings fresh insights.
Nick delivers cutting-edge insights drawn from his multiple number one bestselling books. His forward-looking research spans diverse topics such as Innovation, Technology (including AI), Healthcare, Leadership, the Evolving Workforce, and other Emerging Future Trends. In simple terms, Nick offers the most Engaging, and Impactful Insights in a dynamic and Fun Talk.
Hyper-competition Requires a New Approach
Discover the Benefits of Human Experience Innovation
The benefits of a Human Centric Focus, includes an organization’s ability to achieve Future Readiness while enjoying Rapid and Scalable Revenue Growth, and the ability to Attract, Retain, and Inspire both Customers and Mission Critical Talent. Nick specializes in providing world-class Keynote Presentations for organizations within Financial Services, Banking, Healthcare, B2B, and B2C.
As one of the Top Keynote Speakers in the World, he has achieved Five-Star Speaking Status by thoughtfully customizing each presentation to surgically connect to the needs, problems, and opportunities of his valued clients. In a time of massive disruption, and change “Generic Keynote Presentations” will never serve your audience with the much-needed customization, specificity, and relevancy.
Navigating the Chaotic Marketplace
Strategies for Success
The current marketplace is undergoing massive and chaotic disruptions, driven by hyper-competition, groundbreaking advancements in emerging technologies like artificial intelligence, and a rapidly changing workforce. Forward-thinking organizations are proactively developing integrated strategies to navigate this turbulence and prepare for unknown trends that will shape the next 3 to 5 years.
Join Nick in this engaging and lively talk, where he provides actionable insights on how to lead effectively in the midst of marketplace chaos.
The Customer-Centric Marketplace
Meeting Demands for Excellence
Today, customers across all industries are demanding more than ever before. They seek friction-free experiences, transparency, personalization, and above all, genuine humanity. Leading organizations worldwide are developing strategies that not only enhance customer experiences but also cultivate a workplace where employees thrive. These two objectives go hand in hand, and Nick will illuminate the strategies of exceptional organizations in this dynamic and uplifting talk.
Get ready for enlightening examples that illustrate how these organizations are achieving sustainable and predictable growth.
Technological Transformations in the Marketplace
Staying Ahead of the Curve
Emerging technologies are reshaping the landscape of the marketplace across various industries. From improving customer experiences to reducing costs and enhancing value, technology is a driving force behind change. Moreover, forward-thinking organizations are harnessing the potential of artificial intelligence and robotic software automation to automate up to 30% of their operational tasks. This not only saves time but also allows for personalized product and service delivery.
Join Nick as he explores the impacts and opportunities presented by these technological advancements.
Workforce Dynamics and the Evolving Marketplace
Cultivating Success Through Human Experience Innovation
As the marketplace demands better experiences, employers face the challenge of attracting top talent capable of delivering exceptional customer experiences. Achieving predictable and scalable growth hinges on implementing human experience innovation to foster a culture of workplace happiness. Happy cultures serve as magnets for exceptional employees, enabling organizations to provide extraordinary experiences to their customers. Nick delves into this topic with enthusiasm, sharing inspiring examples of organizations thriving through the transformative power of human experience innovation.