Nick Webb

Growth, and the Human Centered Marketplace

Fun and Powerful Talk on How to Drive Growth in the Human Centered Marketplace


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Customer Experience is Out

Human Experience is in!

In a rapidly evolving world, it’s no longer enough to simply meet customer expectations; you must exceed them, while also providing a better experience for your stakeholders. As 2024 unfolds, the fastest growing organizations globally are unlocking the secrets of Chaotic Innovation and Human Experience (HX) Design. This powerful new approach drives Revenue Growth, Innovation, Customer and Employee Happiness.

In this inspirational talk, Nick will share the secrets of how the best organizations in the world are making Customer and Employee Happiness, an Enterprise Priority. This upbeat talk, is fueled by Nick’s fresh research from his multiple number one bestselling books. Nick will leave your audience motivated, inspired, and most importantly, they will leave with actionable takeaways that they can apply immediately within their roles and enterprise.

Free paperback book!

Nick’s bestselling book on Customer Service

Reach out now and we’ll ship you a complimentary copy of Nick’s Bestselling book on Customer Experience, “What Customers Hate – How to Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business.”


The best companies trust Nick

Nicholas Webb

Hyper-competition Requires a New Approach

Discover the Benefits of Human Experience Innovation

The benefits of a Human Centric Focus, includes an organization’s ability to achieve Future Readiness while enjoying Rapid and Scalable Revenue Growth, and the ability to Attract, Retain, and Inspire both Customers and Mission Critical Talent. Nick specializes in providing world-class Keynote Presentations for organizations within Financial Services, Banking, Healthcare, B2B, and B2C.

As one of the Top Keynote Speakers in the World, he has achieved Five-Star Speaking Status by thoughtfully customizing each presentation to surgically connect to the needs, problems, and opportunities of his valued clients. In a time of massive disruption, and change “Generic Keynote Presentations” will never serve your audience with the much-needed customization, specificity, and relevancy.

Future trends

Navigating the Chaotic Marketplace

Strategies for Success

The current marketplace is undergoing massive and chaotic disruptions, driven by hyper-competition, groundbreaking advancements in emerging technologies like artificial intelligence, and a rapidly changing workforce. Forward-thinking organizations are proactively developing integrated strategies to navigate this turbulence and prepare for unknown trends that will shape the next 3 to 5 years.

Join Nick in this engaging and lively talk, where he provides actionable insights on how to lead effectively in the midst of marketplace chaos.

Future trends

The Customer-Centric Marketplace

Meeting Demands for Excellence

Today, customers across all industries are demanding more than ever before. They seek friction-free experiences, transparency, personalization, and above all, genuine humanity. Leading organizations worldwide are developing strategies that not only enhance customer experiences but also cultivate a workplace where employees thrive. These two objectives go hand in hand, and Nick will illuminate the strategies of exceptional organizations in this dynamic and uplifting talk.

Get ready for enlightening examples that illustrate how these organizations are achieving sustainable and predictable growth.

Future trends

Technological Transformations in the Marketplace

Staying Ahead of the Curve

Emerging technologies are reshaping the landscape of the marketplace across various industries. From improving customer experiences to reducing costs and enhancing value, technology is a driving force behind change. Moreover, forward-thinking organizations are harnessing the potential of artificial intelligence and robotic software automation to automate up to 30% of their operational tasks. This not only saves time but also allows for personalized product and service delivery.

Join Nick as he explores the impacts and opportunities presented by these technological advancements.

Future trends

Workforce Dynamics and the Evolving Marketplace

Cultivating Success Through Human Experience Innovation

As the marketplace demands better experiences, employers face the challenge of attracting top talent capable of delivering exceptional customer experiences. Achieving predictable and scalable growth hinges on implementing human experience innovation to foster a culture of workplace happiness. Happy cultures serve as magnets for exceptional employees, enabling organizations to provide extraordinary experiences to their customers. Nick delves into this topic with enthusiasm, sharing inspiring examples of organizations thriving through the transformative power of human experience innovation.

What you get.

Why Choose Nick?

Nick’s Bestselling Books, “What Customers Hate” and “What Customers Crave”

are not just critically acclaimed—they’re hailed as some of the Best Business and Marketing Books ever written. His research spans decades, and his insights are constantly being updated by leveraging his proprietary TrendGPS Research Methods.

Customer Experience

Certification, and Certificate Training

As the visionary CEO of LearnLogic®, Nick offers Certification and Training for customer service aficionados. His courses, steeped in pioneering research on Human Experience (HX) Design, are available digitally or through immersive on-site programs. Our certification programs include our Certified Master of Customer Experience®, Certified Customer Relationship Advocate®, Certified Customer Champion®, Certified Master of Patient Experience®, Certified Patient Relationship Advocate®