Customer Experience is Out
Human Experience is in!
In a rapidly evolving world, it’s no longer enough to simply meet customer expectations; you must exceed them, while also providing a better experience for your stakeholders. As 2024 unfolds, the fastest growing organizations globally are unlocking the secrets of Chaotic Innovation and Human Experience (HX) Design. This powerful new approach drives Revenue Growth, Innovation, Customer and Employee Happiness.
In this inspirational talk, Nick will share the secrets of how the best organizations in the world are making Customer and Employee Happiness, an Enterprise Priority. This upbeat talk, is fueled by Nick’s fresh research from his multiple number one bestselling books. Nick will leave your audience motivated, inspired, and most importantly, they will leave with actionable takeaways that they can apply immediately within their roles and enterprise.
Free paperback book!
Nick’s bestselling book on Customer Service
Reach out now and we’ll ship you a complimentary copy of Nick’s Bestselling book on Customer Experience, “What Customers Hate – How to Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business.”
Going Beyond Outdated Customer Experience
Discover the benefits of a Human Centric Focus
The benefits of a Human Centric Focus, includes an organization’s ability to achieve Future Readiness while enjoying Rapid and Scalable Revenue Growth, and the ability to Attract, Retain, and Inspire both Customers and Mission Critical Talent. Nick specializes in providing world-class Keynote Presentations for organizations within Financial Services, Banking, Healthcare, B2B, and B2C.
As one of the Top Keynote Speakers in the World, he has achieved Five-Star Speaking Status by thoughtfully customizing each presentation to surgically connect to the needs, problems, and opportunities of his valued clients. In a time of massive disruption, and change “Generic Keynote Presentations” will never serve your audience with the much-needed customization, specificity, and relevancy.